What is Rolls-Royce Bespoke? When Rolls-Royce customers commission a Phantom, they demand more than just a list of standard features and options. Fulfilling that need for personalised service falls to theBespoke programme. Bespoke includes the development of anything from the most understated feature such as personalised tread plates, contrast stitching and seat piping to a bold expression of a customers desires in the form of personalised veneers and unique exterior paints. Then there are stunning creations like luggage, glassware and the opulent picnic set, all designed in-house at Goodwood. The programme is run by a small cross functional team encompassing design, engineering, manufacturing and sales. In 2009, Bespoke reached record levels. 75% of all Phantom models made last year included some element of Bespoke, compared to around 50% of cars delivered five years ago. Virtually each and every Phantom sold in the Middle East features commissioned bespoke elements. Percentage (%) of cars featuring Bespoke elements - 2005 vs. 2009 Phantom family 2005 2009 Middle East 75% 90% UK 60% 75% Europe 50% 70% North America 30% 60% Asia-Pacific 50% 75% Total (All markets) 50% 75% “We always endeavour to surpass the expectations of our loyal and discerning clientele, added Thomas G. Jefferson Bespoke sales manager. “Through strong relationships with our dealer network, the Bespoke teams aim is to create cars as unique and individual as the clients themselves. The Bespoke picnic set was first shown in Villa dEste, Italy in April 2010. It will come to the UKs exclusive Salon Privé at the Hurlingham Club in London from 21 to 23 July 2010. Members of the design team will be on hand each day to talk to media about the Bespoke design programme. |